Terms and conditions

1. Who we are

Le Tendenze
9260 Wichelen, België
BTW BE1009.376.456
info@letendenze.be

2. Scope

These terms apply to every order in the Le Tendenze webshop. By ordering you accept them.

3. Adults only

We only sell alcoholic beverages to people aged 18 or older. When ordering you confirm that you are of age. Proof of identity may be requested on delivery; without valid proof the parcel will not be handed over. We may refuse or cancel an order if we suspect the buyer is a minor.

4. Offer and prices

All prices are in euro and include VAT. Shipping costs are shown in your cart before you pay. Obvious mistakes or typos in the offer are not binding.

5. Ordering and payment

You pay online through our payment provider Mollie. The purchase is concluded as soon as your payment is confirmed; you then receive a confirmation email with your order number.

6. Delivery

We deliver in Belgium, to the address you enter when ordering; please check it carefully. Unless another term is stated when you order, we deliver within 30 days at the latest. If your parcel is damaged or the contents are wrong, let us know as soon as possible at info@letendenze.be, preferably with a photo.

7. Right of withdrawal

You may withdraw from your purchase within 14 days of receipt without giving a reason. Let us know by email within that period and return the products within 14 days after that. The cost of returning them is yours.

Bottles whose seal has been broken cannot be taken back for reasons of health protection and hygiene. Gift boxes and other products must be returned in the condition you received them.

We refund the purchase price, including standard shipping costs, within 14 days of receiving your withdrawal. We may wait to refund until we have received the products back.

8. Guarantee

You have the statutory guarantee of conformity on the products. If there is a problem, contact us and we will find a solution together.

9. Liability

Please drink responsibly. We are not liable for damage caused by excessive or irresponsible use of our products.

10. Complaints

If you have a complaint, email info@letendenze.be. We reply as soon as possible. If we cannot resolve it together, you can turn to the Belgian Consumer Mediation Service (consumentenombudsdienst.be).

11. Privacy

How we handle your data is explained in our privacy policy.

12. Applicable law

These terms are governed by Belgian law. Disputes are brought before the competent court under the statutory rules.